I am writing this entry from Charleston, South Carolina where I am visiting this week for the National Extension Tourism Conference - one of my favorites (and I will write more about it this week).
Yesterday, in an effort to get a feel for the City, I decided to take one of the horse drawn carriage rides throughout the City. I often try to do this as I have found that the experience provides me with a lot of benefits. I get familiar with the destination, learn a ton about the history and architecture, and it connects me to the products that I can add to my list during the visit. These benefits are not provided in many communities and I am not sure that those in the industry recognize the role that carriage companies play in overall visitor experience.
In the past few years, I have begun to think that a study to compare the strategies and supports used by various communities to attract or manage carriage companies is needed. When I was in Montreal, I learned that there were many issues for the companies in trying to work with the City. Some were being lured away by a progressive community in Manitoba that was trying to establish the service there. Yesterday, I learned about the regulations in place here in Charleston, and I also observed some of the innovative strategies being used to control the impacts of the industry - for example:
The City has integrated the stables for horses within the market square area - these are heritage buildings for the most part. The sense for visitors, of seeing horses in their stalls and part of the landscape is great - and I am sure it entices, as it did for us, a number of people to decide upon taking a trip. The location of the carriages waiting, is very visible for visitors. There is something about horses drawing a carriage that gets people's cameras out...
The horses are employees with excellent labour standards - they can only take out five trips per day, work 5 days a week with 2 off, and they have to take 3 months off after serving 6, so they work half the year. They also get new rubber shoes every 6 weeks - soft on their legs but also protects the streets and keeps noise down.
The companies use a lottery system to control where they take their guests. They pull up to a "bingo ball" unit and give a series of numbers to the recorder - the number of their unit, the number of people on the trip, the horses name (to control the number of trips a day) and the driver. They are then given a route to take, which disperses them throughout the city and eliminates too much congestion.
There is an equine sanitation unit on patrol. When a horse has nature call while on route, the driver drops a small flag on the pavement. Within 2o minutes, a sanitation truck comes by to clean it up - which prevents smell and unsanitary conditions from evolving. Horses also wear manure bags.
Drivers give cars the right of way - but on narrow streets, it is often difficult. I am sure there is some tension with the home owners, but from what I could see - they appear to have the right building blocks in place.
All this for $20 per person for an hour long trip! Quite affordable considering what I have paid elsewhere. The company we used said business is usually good - as tourism is the number one industry for the City.
So there you have it, many insights for others who are using this strategy for tourism. I often believe that these sorts of initiatives are ones that should be welcomed and supported by communities (vs. regulated to death) as they probably do a better job of connecting people to product than many of our current systems (i.e. visitor information centers).
More on NET to come in the next few days...
